We guarantee to start diagnostics on your computer. Rather than just putting a band aid on the situation and having you return at a later date with the same issue, we prefer to dig deep and discover the underlying circumstances and solve the actual problem, not just treat the symptoms. With thousands of hardware and software variables to look through, sometimes these things take time. Every machine is different and as such, every problem is unique. We work diligently, late into the night and weekends if needed, to solve the problem and get your machine back to you as quickly as possible.