We typically only replace cracked or damaged phone screens as part of data recovery or forensics cases. For other cases where no data recovery is needed, it is done on a case by case basis depending on our inventory and availability. We ask that you contact us for availability and pricing.
We do not repair the cell phones - we just recover the data. There have been cases where recovering the data does repair the cell phone, but we do not recommend you continue using the phone after. It is likely that it will die on you again and possibly lose more of your data.
Yes, if we have a successful recovery, we can also recover text messages. Text messages are found in a different database and will cost an extra $50, but it is possible.
I need to return my damaged iPhone to my insurance within a week. Can you recover my data in that time?
We have an expedited fee of $100 to ensure we will recover everything we can and return your phone within a week. There is no guarantee it will be a successful recovery, but we will do everything we can.
As soon as the technician knows anything, he will contact you immediately. It doesn’t hurt to call or email for an update on what the technician is currently working on, but if there’s any news we will be contacting you.
We update all of our customers’ online invoices with their tracking number as soon as we create their shipping label. If you’d like us to send you the tracking number by email, just ask.