Can you recover data from a hard drive that was dropped?
Yes, we have had many successful recoveries from dropped hard drives.
Will you keep us updated on the status of our recovery or should we call or email you?
As soon as the technician knows anything, he will contact you immediately. It doesn’t hurt to call or email for an update on what the technician is currently working on, but if there’s any news we will be contacting you.
Is my data secure and safe with you?
We can assure you of the importance we place on keeping customer information confidential. It's critical to the nature of my business and required for most clients. Here is an extract from our privacy policy: "We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained [...]
Is the $75 evaluation fee in addition to the full recovery cost if it is a successful recovery?
No, the $75 evaluation fee applies towards the full recovery cost.
Do I still need to pay the $75 even if you can’t recover anything?
Yes, the evaluation fee is non-refundable and will still be charged if the recovery is unsuccessful.